All Systems Operational
Satchel One Website ? Operational
iOS & Android Apps ? Operational
Reports ? Operational
Timetables Operational
Text-to-Speech Service ? Operational
Help Centre ? Operational
Desktop Notifications ? Operational
Email Notifications ? Operational
Single Sign-on: Active Directory Operational
Single Sign-on : Google Operational
Single Sign-on: Office 365 Operational
Single Sign-on: RM Unify Operational
Data Importers: Groupcall XoD ? Operational
Data importers: RM Unify (Glow) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 26, 2020

No incidents reported today.

May 25, 2020

No incidents reported.

May 24, 2020
Completed - The scheduled maintenance has been completed.
May 24, 03:26 BST
Update - Unfortunately, despite taking every precaution, our update is taking longer than expected. We have taken the decision to extend the downtime until midnight to ensure our infrastructure changes are properly applied.

Our new estimate is that the site will be unaccessible for the rest of the day. We appreciate this is very inconvenient and we sincerely apologize to those affected. We will post more updates here as they become available. Thank you for your patience
May 23, 12:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 23:00 BST
Scheduled - We will be carrying out a critical intervention for maintenance on our systems from Friday, May 22, 2020 at 22:00 GMT to Saturday, May 23, 2020 to 13:30 GMT (23:00 - 14:30 BST) during which time the Satchel One platform will be unavailable.

Thank you for your understanding while we carry out this necessary work
May 21, 11:40 BST
May 23, 2020
May 22, 2020
May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020
Resolved - This incident has been resolved.
May 18, 17:40 BST
Monitoring - We are happy to confirm that file generation is now much faster than before. It will typically take a couple of minutes to generate login slips, export a gradebook or download a report. All of these files should quickly arrive to your inbox as well. The website is now back to normal.

We will continue to monitor this issue for a little longer before we mark it as resolved. Enjoy the rest of your afternoon!
May 18, 16:17 BST
Identified - Good news! The issue affecting homework set to multiple classes has now been identified and resolved. This means homework created from now on will not be affected and all copies of the homework will publish successfully.

However, any homework previously affected will not be automatically published. Please make sure you've checked inbox for email confirmations. Alternatively, your "Homework set this week" tab on your dashboard can help you identify if a task is missing. Click Actions > Reuse to quickly set it to the remaining classes.

We will now focus our efforts again onto improving the file generation speed across the platform.
May 18, 15:27 BST
Update - Unfortunately, there also seems to be an issue with setting homework to multiple groups at once. Please bear in mind that an email notification should be sent to you when the task has been successfully published to all groups.

If you do not receive this email confirmation shortly after your task is set, that means one or more of those tasks may have failed to be created.

Fixing this is our utmost priority; we will continue to keep you updated.
May 18, 13:04 BST
Investigating - We are currently investigating reports by some teachers who have been unable to generate files, such as PDF letters or report exports. Our engineering team has been notified and is investigating this as a top priority.

We will make sure to update you with another status update as soon as we can. Apologies for any inconvenience caused in the meantime.
May 18, 11:54 BST
May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.

May 14, 2020

No incidents reported.

May 13, 2020

No incidents reported.

May 12, 2020

No incidents reported.