All Systems Operational
Show My Homework Website   ? Operational
iOS & Android Apps   ? Operational
Reports   ? Operational
Single Sign-on: Active Directory   Operational
Single Sign-on : Google   Operational
Single Sign-on: Office 365   Operational
Single Sign-on: RM Unify   Operational
Help Centre   ? Operational
Notification Emails   ? Operational
Text-to-Speech Service   ? Operational
Data Importers - Groupcall   ? Operational
Timetables   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 27, 2018

No incidents reported today.

May 26, 2018

No incidents reported.

May 25, 2018

No incidents reported.

May 24, 2018

No incidents reported.

May 23, 2018

No incidents reported.

May 22, 2018
Resolved - We are happy to confirm that the previous issues which prevented some users from accessing or managing classes have now been resolved!

Following our latest update from the engineering team, teachers will now be able to load "My classes", as well as search for any class at the school. Similarly, administrators will be able to load the "Manage classes" page faster than ever.

We have taken the necessary steps to prevent these issues from recurring. Thank you very much for your patience and continued support.
May 22, 23:15 BST
Update - We are continuing to work on a fix for this issue. We have released a first update that has resolved the problem for some teachers who will now be able to load their "My classes" page. Teachers will continue to experience problems when selecting the "Show other classes" option while setting homework.

Administrators who used to see an error message while loading the "Manage classes" page will likely no longer see the error screen. However, please be advised that the page will take a long time to load (upwards of 60 seconds). During that time, it may seem that the page is not loading, so please be patient while we iron things out!

We will continue working on this problem tonight and posting updates on this space as they become available.

We apologise for the delay in rectifying this problem and thank you for your patience.
May 22, 18:53 BST
Identified - We are currently working on a solution to an issue with accessing classes that some of our users have been experiencing since last week.

A subset of our Teachers and Administrators have been unable to load classes on their My classes or Manage classes pages respectively. This issue is intermittent and is affecting specific users within a school.

The problem has been isolated, a fix has been developed, and we are in the process of testing the fix thoroughly before releasing it. We understand and are deeply sorry for the impact this has caused to our users and are putting measures in place to prevent recurrences.

The background:
The issue has been identified as a side-effect of the database migration we performed last week to ensure GDPR compliance. The migration was successful and was completed without any errors. However, our new database on Amazon Aurora is handling a specific request differently, e.g. when loading a list of items, such as a class list. As a result, some teachers using the site are not seeing a list of class groups when they go to set homework or otherwise manage class groups.

Despite best intentions and regression testing, this was not caught during Quality Assurance as user-specific. The issue could not have been anticipated, although we have since contacted Amazon about the problem and have received further advice.
May 22, 14:20 BST
May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018
Completed - Our infrastructure upgrade has been completed and the website is fully operational.
May 14, 23:06 BST
Update - We will be undergoing scheduled maintenance between 10pm and 12am (BST) on Monday 14th May.
May 9, 16:36 BST
Scheduled - We wanted to give you an early heads-up that on Monday 14th May the Satchel Engineering team will be performing an upgrade to Show My Homework.

The upgrade will begin at 10pm. We anticipate it will take approximately 2 hours to complete, and during this time, the site will be unavailable to all users (including users of Show My Homework mobile applications).

During this upgrade, the team will be performing a number of infrastructure upgrades in order to improve the security and reliability of the Show My Homework platform. Once we have implemented these changes you can expect improved stability during peak usage and a raised level of data encryption.

We thank you for cooperation during this planned outage and assure you that we will do our utmost to complete this important maintenance work as quickly as possible.
Apr 18, 14:47 BST
May 13, 2018

No incidents reported.